Customer Project Manager for the German market
Are you our new Customer Project Manager for the German market? We are… CBG is a Swedish company, established in 1965, specializing in multilingual solutions, offering services such as technical translation, project management, desktop publishing, application development and system management. We are an international company with offices in Stockholm, Gothenburg, Barcelona, Warsaw, Shanghai, Leuven, Lyon, Mainz and Detroit. We are looking for… We are looking for the right candidate for the position as Customer Project Manager at our Stockholm office to develop our business with some of our most important customers in Germany. • Do you have a genuine interest in project management in an international environment? • Are you passionate about customer experience and customer service? • Do you have a professional background in document management and are now looking for new challenges? • Are you ready to be involved in documentation projects applying state-of-the-art technology? If yes, then you may be the right candidate. As Customer Project Manager you will collaborate with the account manager and the manager for the production teams in order to develop customer relationships and manage and follow up large-scale multilingual documentation projects. You will report to a production manager and be expected to: • Represent the company by visiting customers and participating in meetings with customers in order to plan the production and follow-up of deliveries. • Create and update project plans. • Prepare data for tenders, quotes and invoices. • Initiate and lead process changes. • Set and follow up customer objectives and KPIs. • Analyze and take corrective action with regard to the customer feedback and claims in collaboration with CBG’s various departments and the customer. • Conduct training sessions for colleagues regarding customer products and requirements. • Manage processes related to multilingual documentation production. You are We envisage that you are an experienced business-oriented person, who is performance-focused and driven by meeting customer expectations while keeping an eye on the project profitability. You feel comfortable working both independently, with a good ability to plan and follow up your own work, as well as with other departments and customers in order to ensure quality and to meet objectives and deadlines. We expect you to: • Have undergone college or university education in e.g. Engineering, Business, Language Technology, Information Management or Project Management. • Have very good general IT knowledge and easily grasp new concepts and processes. • Possess excellent communication skills in both German and English. • Possess solid organizational skills. We offer you… • Opportunity to develop at a global level and to influence your own work. • Opportunity to develop your project management skills in depth. • An introductory program including project management coaching and ongoing training regarding our service / product portfolio. • Competitive employment terms. How to apply… To apply, please visit http://cbg.com/career/ to submit a CV and a cover letter in English describing your interest in the position. Please hurry, since the position may be filled prior to the closing date for applications.
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